FAQ

🔌 Q&A

Switching & Eligibility

Yes. If you pay your own electricity bill (not bundled into rent), you’re free to choose your provider, just like your internet or phone plan.

Yes. If your building has rooftop solar installed by IE, you’re eligible to become a customer.

We will cancel your old contract for you. If there’s a notice period, we schedule the switch for the earliest possible date. You won’t be double-billed.

Pricing & Savings

In most cases, yes. Because your energy is generated right on your roof, you skip grid fees and middleman markups. Our fixed pricing keeps things clear.

No. No sign-up fee, no switch cost, no weird billing tricks. What you use is what you pay for.

Use our quote tool to estimate your savings in under 2 minutes. Or talk to one of our advisors, we’ll show you the numbers before you decide.

The Technology

Your energy always works. When the sun isn’t shining, your home automatically uses power from the regular grid, seamlessly and without interruption.

Only some of our projects use a battery system. If your project does not have one, you use solar power as it’s generated, and the grid steps in when needed. That’s what keeps costs low and systems simple.

Nope. Everything is handled at the building level. You just sign up, get access to your portal, and start saving.

Portal & Experience

The portal shows your energy usage in real time, tracks how much solar you’re using, and calculates your savings. It’s simple, mobile-friendly, and built to keep you informed.

Yes. The portal shows how much CO2 emissions you’ve avoided, along with other helpful information.

You can use it on any device—phone, tablet, or desktop. No downloads required.

Security & Service

Yes. We follow strict German and EU data privacy standards (DSGVO/GDPR compliant) and never sell or misuse your information.

Our customer service team is based in Berlin and ready to help. We’re fast, human, and actually pick up the phone.

Email us at info@ieinnovativeenergy.com or call +49 (0) 30 23 00 46 48. You’ll speak to someone local.

Got Questions?

We've Got Answers.

Here are answers to some of the most common questions about switching to solar power with it. If you need any further help, please feel free to contact us.

Can I really switch electricity providers as a tenant?

Yes. If you pay your own electricity bill (not bundled into rent), you’re free to choose your provider, just like your internet or phone plan.

I live in an apartment. Can I still join IE?

Yes. If your building has rooftop solar installed by IE, you’re eligible to become a customer. We work building by building—no single units for now.

What happens to my current contract?

We will cancel your old contract for you. If there’s a notice period, we schedule the switch for the earliest possible date. You won’t be double-billed.

Is IE really cheaper than my current provider?

In most cases—yes. Because your energy is generated right on your roof, you skip grid fees and middleman markups. Our fixed pricing keeps things clear.

Are there any hidden costs?

No. No sign-up fee, no switch cost, no weird billing tricks. What you use is what you pay for.

How do I know how much I’ll save?

Use our quote tool to estimate your savings in under 2 minutes. Or talk to one of our advisors—we’ll show you the numbers before you decide.